Refund Policy

House of Konil, operated by NAVYARA LABS LLP through houseofkonil.com, follows a no-refund policy for change-of-mind purchases, subject to the exceptions required by applicable law.

Please read this policy together with our Terms & Conditions, Shipping Policy and Returns & Exchanges Policy.

1. No Change-of-Mind Refunds

We do not offer refunds because of a change in personal preference, colour or style choice, event plans, or an incorrect size selected by the customer where the garment matches the size and specifications ordered.

This policy applies to ready-to-ship, made-to-order and customized garments.

For customized orders, incorrect measurements supplied by the customer do not qualify for a change-of-mind refund where the garment matches the approved specifications.

Please review product descriptions, sizing information and customization details before purchasing. Contact us before placing your order if you require assistance.

2. Exceptions and Consumer Rights

Our no-refund policy does not exclude rights or remedies that cannot lawfully be excluded.

We will provide the appropriate remedy required by applicable law where goods are damaged, defective, incorrect, counterfeit, materially misdescribed or do not match the agreed specifications.

Rights relating to non-delivery or late delivery also remain unaffected where applicable law provides a remedy.

Depending on the circumstances and your legal entitlement, the remedy may include repair, replacement, return or refund. A refund that you are legally entitled to receive will not be replaced with compulsory store credit.

3. Orders We Cannot Fulfil

If we cancel or cannot fulfil an order for which payment has been collected, we will notify you and refund the payment attributable to the unfulfilled order.

For a partly fulfilled order, we will explain the affected items and refund calculation. This does not limit any additional remedies available under applicable law.

4. Cancellation Requests

Please contact us promptly if you wish to cancel an order. A cancellation request does not automatically cancel an accepted order or create an entitlement to a change-of-mind refund.

Whether a voluntary cancellation can be accommodated depends on the order’s status, including whether production, customization or dispatch has begun. Any agreed arrangement will be confirmed in writing.

Statutory cancellation and refund rights remain unaffected. Any cancellation charge will be disclosed and applied only where permitted by law.

5. How to Request a Refund Assessment

Contact contact@houseofkonil.com or +91 7076993874, providing:

Your order number and contact details.
The reason for your request.
A description of any product or delivery issue.
Supporting photographs or payment details, where relevant and available.

Please do not share passwords, card security codes or one-time passwords.

We may request reasonable additional information to assess the issue. The absence of photographs or original packaging does not automatically remove your statutory rights.

If a return is necessary, please contact us before sending the garment so that we can provide the appropriate instructions.

6. Refund Processing

We will communicate the outcome of your request and, where a refund is approved or legally required, the refund amount and payment arrangements.

Refunds will be processed within the applicable statutory period or, where no specific period applies, within a reasonable time.

The time taken for funds to appear in your account may depend on your bank or payment provider. If you have not received a refund after the timeline communicated to you, please contact us so that we can investigate.

7. Shipping Charges and International Duties

Where a return is required because of an error or defect attributable to us, we will arrange or bear the reasonable return-shipping cost.

Any refund of the original shipping charge will be determined according to the circumstances and applicable law. Charges will not be withheld where you are legally entitled to their reimbursement.

For international orders, customs duties, import taxes and clearance charges paid directly to a courier or government authority are generally outside our payment system. Any recovery from those parties is subject to their procedures and applicable law. This does not limit any reimbursement obligation we may have under applicable law.

8. Incorrect or Duplicate Payments

If you believe you have been charged twice or paid an incorrect amount, contact us with your order number and the relevant transaction reference.

We will investigate with the payment provider and arrange correction or reimbursement where appropriate. A payment error is separate from a change-of-mind refund request.

9. Contact and Grievance Redressal

House of Konil
Operated by NAVYARA LABS LLP

Website: houseofkonil.com
Email: contact@houseofkonil.com
Telephone: +91 7076993874

Registered office:
Villa 133, RBD Stillwaters
Haralur Road, HSR Layout
Bangalore 560102, India

Grievance officer: Komal Priya
Designation: Founder
Email: contact@houseofkonil.com
Telephone: +91 7076993874

We will acknowledge consumer complaints within 48 hours and redress them within one month of receipt, in accordance with applicable law.

Nothing in this policy prevents you from approaching a competent consumer commission, court or other authority.