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Returns & Exchange

At House of Konil, we encourage you to review product details, sizing and customization requirements carefully before placing your order.

House of Konil is operated by NAVYARA LABS LLP  through  houseofkonil.com.

1. No Change-of-Mind Returns or Exchanges

We do not accept returns, exchanges or refunds for change-of-mind purchases. This applies to ready-to-ship, made-to-order and customized garments.

Change-of-mind requests include:

  • A change in personal preference, colour choice or style.

  • Changes to event dates or plans.

  • An incorrect size selected by the customer where the garment matches the size and specifications ordered.

  • Incorrect measurements supplied by the customer where the garment matches the approved specifications.

Please check the size guide, product description and included components before purchasing. If you need assistance, contact us before placing your order.

2. Made-to-Order and Customized Garments

For made-to-order and customized garments, please ensure that your measurements and approved design specifications are accurate.

Once production has begun, changes may not be possible. Any requested alteration or adjustment must be discussed with us and is subject to feasibility, agreed charges and revised timelines.

This does not limit your rights where a garment is defective or does not match the agreed specifications.

3. Damaged, Defective or Incorrect Items

Our no-return, no-exchange and no-refund policy does not exclude remedies required by applicable law.

If you receive an item that is damaged, defective, incorrect, counterfeit or materially different from its description or agreed specifications, please contact us promptly.

We will assess the issue and provide the appropriate remedy required by law. This may include a repair, replacement, return or refund, depending on the circumstances and your legal entitlement.

Rights relating to non-delivery or late delivery also remain unaffected where applicable law provides a remedy.

4. How to Report an Issue

Email  contact@houseofkonil.com or call  +91 7076993874, providing:

  • Your order number and contact details.

  • A description of the issue.

  • Photographs of the garment, packaging and shipping label, where available.

Please retain the packaging where reasonably possible while the issue is investigated. Photographs and packaging can help us assess your complaint, but their absence does not automatically remove your statutory rights.

Please contact us before sending an item back so that we can provide the appropriate return instructions. The registered office address below should not be treated as a return-shipping address unless we confirm it for your case.

5. Return Shipping for Valid Claims

Where a return is necessary because of an error or defect attributable to us, we will arrange or bear the reasonable return-shipping cost.

Please follow the return instructions provided for your case and package the garment securely.

For international orders, contact us before arranging a return so that we can advise on shipping and customs documentation. Any applicable arrangements will be communicated in writing.

6. Refunds Required by Law

Although we do not offer change-of-mind refunds, we will issue refunds where legally required or where we cannot fulfil an order for which payment has been collected.

Approved refunds will be processed within the applicable statutory period or, where no specific period applies, within a reasonable time.

We will communicate the refund amount and payment arrangements. The time taken for funds to appear may depend on your bank or payment provider.

We will not require you to accept store credit instead of a monetary refund where you are legally entitled to a refund.

7. Product Variations and Garment Care

Minor variations may occur in handcrafted embroidery, embellishments and textile finishes. Colours may also appear slightly different because of lighting and screen settings.

These variations do not excuse defects or material differences from the product description or agreed specifications.

Please follow the garment’s care instructions. Damage caused solely by misuse, unauthorized alterations or care contrary to the supplied instructions is not treated as a manufacturing defect. This does not affect claims concerning an existing defect or rights available under applicable law.

8. Contact and Grievance Redressal

House of Konil
Operated by  NAVYARA LABS LLP

Website:  houseofkonil.com
Email:  contact@houseofkonil.com
Telephone: +91 7076993874

Registered office:
Villa 133, RBD Stillwaters
Haralur Road, HSR Layout
Bangalore 560102, India

Grievance officer:  Komal Priya
Designation:  Founder
Email:  contact@houseofkonil.com
Telephone: +91 7076993874

We will acknowledge consumer complaints within 48 hours and redress them within one month of receipt, in accordance with applicable law.

Nothing in this policy prevents you from approaching a competent consumer commission, court or other authority.