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Shipping Policy

At House of Konil, we offer shipping within India and internationally. House of Konil is operated by NAVYARA LABS LLP, through  houseofkonil.com.

This policy explains our shipping charges, order timelines and delivery arrangements.

1. Shipping Locations

We ship throughout India and internationally, subject to courier serviceability, local import restrictions and applicable laws.

If your delivery location cannot be serviced, we will contact you to discuss available alternatives. If we cannot fulfil your order, we will refund the payment collected for the unfulfilled order.

2. Shipping Charges

Within India:  Shipping is free.

Outside India: International shipping charges apply. The applicable charge will be displayed at checkout or confirmed in writing before payment.

International shipping charges do not include customs duties, import taxes or clearance fees imposed by the destination country.

3. Order Processing and Dispatch

We offer ready-to-ship, made-to-order and customized garments. Processing and dispatch timelines vary depending on the product and any customization requirements.

The applicable timelines are shown on each product page or confirmed before payment.

For made-to-order and customized garments, production timelines depend on receipt of the required measurements and approval of the agreed specifications. Any resulting change to the schedule will be communicated to you.

Dispatch time refers to the time required to prepare and hand over your order to the courier. It is separate from the delivery time after dispatch.

4. Estimated Delivery Times

Estimated delivery timelines within India and internationally are shown on the relevant product page or confirmed before payment.

Delivery estimates depend on the destination, courier service and, for international shipments, customs clearance.

If you need a garment for a particular event, please contact us before placing your order. A requested delivery date is guaranteed only if expressly confirmed by us in writing.

5. International Customs Duties and Taxes

For international orders, the customer is responsible for customs duties, import taxes and clearance charges imposed by the destination country.

These charges are separate from the product price and international shipping charge. They may be collected by the courier or the relevant customs authority before delivery.

Please respond promptly to requests for customs documentation or payment. Customs processing may affect the delivery timeline.

If a shipment is refused or remains uncleared, please contact us. Any return, reshipping or other charges will be assessed and communicated in accordance with applicable law; refusal does not automatically create an entitlement to a refund or remove statutory rights.

6. Shipping Address and Contact Details

Please provide a complete and accurate delivery address, including the postal code, country and a reachable telephone number.

If you notice an error, contact us immediately at contact@houseofkonil.com  or  +91 7076993874.

Address changes may not be possible after dispatch. If a correction or redelivery results in an additional courier charge, we will communicate the charge before arranging the service where possible.

7. Order Tracking

Please contact us with your order number to request dispatch updates or available tracking details.

Where a tracking number is provided, updates depend on the courier’s tracking system and may not appear immediately after the shipment is handed over.

8. Delivery Delays

Delivery may be affected by customs processing, public holidays, severe weather, transport disruptions or other circumstances beyond our reasonable control.

We will communicate significant delays when known and assist with delivery enquiries.

If an order is not delivered within the stated schedule, please contact us so that we can investigate and provide the options or remedies required by applicable law.

9. Failed Delivery Attempts

Please ensure that you or an authorized recipient is available to receive the shipment and respond to courier communications.

If delivery fails because of an incorrect address, an unavailable recipient or an unresolved customs requirement, contact us promptly to discuss the next steps.

Any additional redelivery or reshipping charges will be communicated to you. Your rights in relation to non-delivery remain subject to applicable law.

10. Damaged, Incorrect or Missing Shipments

If your parcel arrives damaged, contains an incorrect item or appears to be missing an item, please contact us promptly with:

  • Your order number.

  • A description of the issue.

  • Photographs of the parcel, shipping label and affected item, where available.

Please retain the packaging where reasonably possible to assist the investigation. Photographs or packaging are helpful evidence, but their absence does not automatically remove your statutory rights.

If tracking indicates delivery but you have not received the parcel, contact us so that we can investigate with the courier.

We will assist with lost or damaged shipments and provide the appropriate remedy required by applicable law. Our change-of-mind no-return, no-exchange and no-refund policy does not exclude legally required remedies for damaged, incorrect or undelivered goods.

11. Contact Us

For shipping and delivery enquiries, please contact:

House of Konil
Operated by  NAVYARA LABS LLP

Website:  houseofkonil.com
Email:  contact@houseofkonil.com
Telephone: +91 7076993874

Registered office:
Villa 133, RBD Stillwaters
Haralur Road, HSR Layout
Bangalore 560102, India

Please include your order number when contacting us about an existing order.